Claims – How do you make one?

doctor at deskSo, you and or your practice have paid for your locum insurance policy and you hope you don’t need to claim on it.

And we hope you don’t have to claim on it too. For your sake. Of course.

But what if you do? How soon do you think it would be, after breaking a bone, for instance, that you suddenly realise you have insurance to pay for a replacement to do your job?

Well, as soon as you realise you might need to make a claim against your locum insurance policy, call us or email us.  We can get the ball rolling fast as soon as you let us know you wish to make a claim and why.  Alternatively, you can contact the claims handlers directly (Please refer to the policy wording for details).

We, at LocumPlan, don’t handle your claim – that goes off to professional claims handlers, but we are just as keen to remain involved, to speed up the process for you and keep you informed.

It’s important to ensure that once you have called to make your claim, that you respond to all requests from the claims handlers urgently. No-one involved in handling the claim is trying to catch you out, but there are processes as I’m sure you encounter every day in your work. So we will make no excuses in chasing you to get your claim to the next stage!

You’ll need evidence to support your claim. While the claims handlers will pursue your GP and medical specialists direct, you might need to produce locum invoices and/or recent pay statements etc.

We’re quite proud of our claims record and so too are our underwriters. It’s well over 95% and we aim to keep it that way. It’s an aspect of our product design and development that we’re keen to ensure is always a priority – the claims procedure and success rates.  We want to see all eligible claims paid out and in good time.

If you have any questions about LocumPlan’s claims process then do email us.

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